Vollenhoven Oil: Always open with a brand new client portal
Vollenhoven Oil works with fuel cards for transport companies, who look for 24/7 availability of usage, billing and customer data. Our client portal delivers that service and never runs out of gas.
Linchpin for service,
billing and data
The transport business is always on the move. For Vollenhoven Oil, part of the AVIA group (known for their gas stations), being able to provide around the clock service is a must. The switch to a new CRM-system only underlined the need for a new client portal. There were, however, some requirements this platform would have to meet:
- Facilitate a connection and data-exchange with the Navision CRM system and the gas stations themselves.
- Boost the possibilities for self-service, such as full card management and customer data editing.
- Upgrade to the current corporate identity with up-to-date functionalities and user experience.
- Automate processes, with the purpose of reducing the need for manual work and direct customer contact.
- Digital billing, whenever the customer prefers.
- Make data processing fully GDPR-proof.
A well-oiled system for miles of process automation
Thanks to a number of smart processes, the new client portal exchanges data with the CRM-system Navision and is always up-to-date. This means that customers can view and edit their details at any time, check up on the billing, but also set up automated invoice e-mails. Managing the fuel or fleet cards is also easy in the new customer platform, as requesting a fuel card, blocking one or checking usage can be done 24/7 (without employees having to burn the midnight oil). Like at the gas stations, Vollenhoven Oil is ready for their customers at any time of the day now.
Provide super service
with smart systems
Customers expect 24/7 services, 365 days a year, particularly in an industry that is on the move. Are you looking for a partner that can help you save time and money, while still offering customers that full-service experience?
Let us know what we can do to help your company switch gears on performance!